Code of Practice

Otago Boys’ High School has agreed to observe and be bound by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 published by the Minister of Education. The Code may be accessed from the NZQA website.

Full details of visa requirements, advice on rights to employment in New Zealand are available through the NZ Immigration Service, and can be viewed on their website at www.immigration.govt.nz.

Eligibility for Health services. Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full cost of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed in their website at www.moh.govt.nz.

What do I do if I have a complaint about the school or an education agent of the school?

First you must talk to the school, either the Director of International Students ([email protected]), or the Rector ([email protected]). The Code requires that all complaints go through the school’s internal processes before you can take the complaint further. If your complaint is not resolved to your satisfaction and it relates to the school not meeting the Code of Practice for Pastoral Care, contact the New Zealand Qualifications Authority (NZQA). NZQA is a government organisation who will give you an independent assessment and may investigate the matter themselves or advise you about what to do next. More detail about the process, and a complaint form, can be viewed at  https://www2.nzqa.govt.nz/about-us/contact-us/complaint

Study Complaints – Financial or Contractual Issues

If it is a contractual or financial dispute, you can use the Study Complaints, a free and independent dispute and resolution service. Please go to www.studycomplaints.org.nz to find out about the complaints process.

You can contact Study Complaints by phone, 0800 00 66 75, email [email protected] or complete an online form  

Remember that you must have attempted to resolve the complaint with the school before using Study Complaints.